Returns

We accept returns on items for a maximum of 14 days after delivery. If 14 days have gone by since your order was delivered, unfortunately we cannot accept a return unless the goods are faulty or damaged.
To request a return, you must contact us as soon as possible on 1300 07 2018 or via email sales@mycoolman.com.au 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Note that items sent back without contacting us before sending and receiving the appropriate return authority will not be refunded or exchanged and we accept no liability for items returned in those cases. 
Once your return has been accepted, you will be contacted with the return mail address. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mycoolman.com.au 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Faulty or damaged items
If you believe you have received a product that is damaged, faulty or in any other way defective, you must contact us as soon as possible on 1300 07 2018 or via email sales@mycoolman.com.au

We will discuss the problem with you and suggest remedies if possible. Otherwise we will organise collection for the items and replace or refund as necessary. 

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