Shipping

TRACKING YOUR PARCEL

Once your order has been packed and left our warehouse, you will be emailed a tracking number and a link at which you can track your parcel.

Please check you junk mail as some customers find this email is redirected to this folder.

POSTAGE INFORMATION

Orders are sent via Australia Post or Border Express and require signature on delivery.

If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from.

Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs.

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP.

Please note: Some items are unable to be shipped Internationally due to compliance issues.

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Border Express Investigation Team. Unfortunately, these timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at hello@mycoolman.com.au and we will attempt to correct the mistake.

Cooler/warmer box

This is a great little piece of equipment. The bonus is that you can actually keep things both warm & cold. It’s a decent size a can hold a few drinks and a couple of sandwiches. 10/10 The grill I received was a bonus which was a lovely surprise. It’s a single use but that’s ok for just an afternoon/early evening picnic.

Perfect

Great as an all-day cooler, zipperless lid is great, has useful zipped pockets for phone, keys pens etc and side pockets for sunscreen and insect repellent. Very happy.

Fridge in my lunchbox 👍

Awesome product, honestly like opening the fridge door and grabbing my food.
Temps have been around 35C but my bag is in the front of cab which gets warm especially when I'm turning off AC when out of the vehicle.

Awesome

Better than I expected. It is just ideal as an oversize lunchbox for my daughter’s boyfriend to takeaway when he works in the country. He can pack all his food in there plus drinks to travel. Very sturdy, and looks great.

30 Can Insulated Sport Tote 25L

TRACKING YOUR PARCEL

POSTAGE INFORMATION

MISSING PARCELS

INCORRECT INFORMATION

Let customers speak for us